Refund and Returns Policy
Shahitya Prakash Returns Policy:
- 1. Return requests must be made within 2 days of delivery.
- 2. Submit requests via the shahityaprakash website or Facebook Page.
- 3. Valid return reasons:
- Return is valid only for damaged or defective products.
- Incorrect products (wrong item supplied) can be refunded
Order Cancellation & Refunds
Canceling Your Order:
- 1. Before Shipping: You can cancel your order if the seller hasn't sent it yet.
- 2. After Shipping: If the item has already been shipped, the return is not possible unless the supplier agrees to product with due penalty
- Discounted or Sale Items: Products marked as final sale or heavily discounted are non-returnable.
- Customized Skincare Products: items that have been mixed or altered to a customer’s specific request.
- Getting a Refund:
- How Refunds Work: If you get a refund, it will go back to the same way you paid (like your credit card or bKash Account).
- Return Costs: You might have to pay for the shipping costs when you return an item.